Product Details
Use the calculator in the online shop under "Size Recommendation." General guideline:
- S: 155 - 168 cm
- M: 169 - 178 cm
- L: 179 - 188 cm
- XL: 189 - 200 cm
- Hardtail: Lighter, more affordable, low maintenance. Ideal for easy tours and dirt paths.
- Fully: Full suspension, more comfort and stability for demanding trails
All NOX bikes support up to a maximum speed of 25 km/h. Riding faster is possible without motor assistance.
Yes, but avoid deep water and prolonged heavy rain.
Yes, it is easily removable and can be charged separately. Make sure to properly insert and secure the battery when reinserting it; otherwise, it may fall out during the ride.
Buy & Test Ride
You can purchase NOX bikes in the online shop or from dealers (list available under "Dealers" on the website). Delivery is made to a NOX Click & Collect partner.
At NOX official dealers (appointment recommended) or at bike events. Additionally, you can test ride bikes at the NOX Experience Center in Schlitters, Austria.
Send an email to info@noxcycles.com with the model, frame size, and postal code. We’ll be happy to assist you further.
Payment & Delivery
We use Mollie as the payment provider, and you can pay for your bike using the payment method of your choice.
Yes, you can lease your e-bike. All information can be found at: www.noxcycles.com/nox-jobrad
Yes, you can find current offers at www.noxcycles.com/outlet.
Delivery takes 14-28 days via freight. Your Click & Collect partner will inform you when your order is ready for pickup.
Click & Collect combines the benefits of online ordering with a local pickup service. You order your bike online and then pick it up at a NOX dealer or Click & Collect partner near you.
- Select your desired bike in the online shop and add it to the shopping cart.
- During the checkout process, choose a nearby NOX dealer or Click & Collect partner as your pickup location.
- The dealer prepares your bike – it will be assembled, individually adjusted, and made ready for you.
- Once your bike is ready for pickup, you’ll receive a notification via email and can schedule a pickup time.
- When picking up, present your order confirmation and ID, and the dealer will guide you through the bike's features.
• Local Support: You have a contact person nearby for accessories, service, and any warranty issues.
• Flexible Pickup: No waiting for shipping – you can pick up your bike at a time that suits you.
• Ready-to-Ride Bike: The bike is unpacked, assembled, and individually adjusted to your preferences.
• Reservation & Return Policy: Your bike is exclusively reserved for you, and you benefit from a 14-day return policy after pickup.
Service
Contact the NOX specialist dealer. For more complex cases, coordination with our service team will take place.
Recommended: First inspection after 1,000 km, 500 operating hours, or 1 year.
At the NOX specialist dealer or at the NOX Experience Center in Schlitters.
Yes, compatible accessories are available at NOX specialist dealers.
Yes, through authorized NOX specialist dealers.
Warranty
- Statutory warranty: 2 years
- Lifetime warranty (from 2021): Optional for €89, including Crash Replacement Service (after registration at www.noxcycles.com/garantie)
- Battery warranty (from NOX Amplifier 2025): Lifetime for BMZ UR-V10 batteries over 820Wh (registration required)
Until 2020: 3 years voluntary manufacturer warranty (non-transferable)
No, it is only valid for the original owner.
These are covered by the respective manufacturer. Claims are handled through the specialist dealer.
Discounted frame replacement in case of an accident or fall (only for registered original owners). For more information, visit www.noxcycles.com/garantie.
The lifetime warranty refers to the product's lifespan (maximum of 10 years) and is only valid for the original owner.